Customer Service Clerk (Zoning Department)
City Of Pawtucket City Of Pawtucket Pawtucket, RI Pawtucket, RI Temporary Full-time Temporary Full-time $44,771 - $48,296 a year $44,771 - $48,296 a year 20 hours ago 20 hours ago 20 hours ago SUMMARY Serves as an internal and external customer service technician capable of handling all departmental functions and processes.
ESSENTIAL DUTIES AND
Responsibilities:
Including all of the following and other duties as may be assigned.
Handles all customer inquiries related to Planning, Building and Zoning matters.
Assist customers with all application processes related to Planning and Zoning.
Assists customers with permitting application trouble-shooting difficulties Processes building permit and Zoning Compliance and Property Classification payments Schedules Plumbing and Mechanical inspections Proficient in current and future computer network and software applications including but not limited to Microsoft Office Suite, Adobe, SunGard, Vision and various application specific packages around Permitting, Zoning and Planning.
Also, must be proficient in Tyler Cashiering and Munis operating system Migrate all existing records into digitally accessible format.
Scan and upload all Certificate of Occupancies, Certificate of Temporary Occupancies, Certificate of Completions, Building Plans and Fire Plans if applicable.
Enter all new record information into digitally accessible format.
Provide redundant coverage for all of the duties and responsibilities of Permits, Processing Aide, Zoning Office Clerk, Zoning Office Manager and Planning Secretary.
Cover Switchboard when operator is absent or on vacation or on a break Performs other specific duties as directed by the Zoning Director
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or
Experience:
High School Diploma or General Education Degree; plus, proficiency in various departmental technology applications including Microsoft Office Suite and Adobe as well as other software applications.
Organizational skills including ability to prioritize duties in a fast-paced environment a must.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondance, and memos.
Ability to write simple correspondance.
Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, mulitply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and precent, and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply common sense understanding, to carry out instructions furnished in written, oral, or diagram form.
CERTIFICATES, LICENSES, REGISTRATIONS:
None.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee is required to sit, stand, walk, use hands and fingers to feel, talk and hear, stoop, kneel, crouch, and reach with hands and arms up to 2/3 of the time.
Employee may be required to lift up to 10 pounds occasionally.
Employee is required to have close vision, distance, color vision, depth perception, peripheral vision and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Job Types:
Full-time, Temporary Pay:
$44,770.
89 - $48,296.
42 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
Day shift Morning shift Weekly day range:
Monday to Friday No weekends Work setting:
In-person Office Ability to commute/relocate:
Pawtucket, RI 02860:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer service:
3 years (Required) Language:
English (Required) Work Location:
In person Dental insurance Health insurance Paid time off Vision insurance 3 years Day shift Morning shift Monday to Friday No weekends In-person Office Pawtucket, RI 02860:
Reliably commute or planning to relocate before starting work (Required) High school or equivalent (Required) Customer service:
3 years (Required) English (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
ESSENTIAL DUTIES AND
Responsibilities:
Including all of the following and other duties as may be assigned.
Handles all customer inquiries related to Planning, Building and Zoning matters.
Assist customers with all application processes related to Planning and Zoning.
Assists customers with permitting application trouble-shooting difficulties Processes building permit and Zoning Compliance and Property Classification payments Schedules Plumbing and Mechanical inspections Proficient in current and future computer network and software applications including but not limited to Microsoft Office Suite, Adobe, SunGard, Vision and various application specific packages around Permitting, Zoning and Planning.
Also, must be proficient in Tyler Cashiering and Munis operating system Migrate all existing records into digitally accessible format.
Scan and upload all Certificate of Occupancies, Certificate of Temporary Occupancies, Certificate of Completions, Building Plans and Fire Plans if applicable.
Enter all new record information into digitally accessible format.
Provide redundant coverage for all of the duties and responsibilities of Permits, Processing Aide, Zoning Office Clerk, Zoning Office Manager and Planning Secretary.
Cover Switchboard when operator is absent or on vacation or on a break Performs other specific duties as directed by the Zoning Director
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or
Experience:
High School Diploma or General Education Degree; plus, proficiency in various departmental technology applications including Microsoft Office Suite and Adobe as well as other software applications.
Organizational skills including ability to prioritize duties in a fast-paced environment a must.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondance, and memos.
Ability to write simple correspondance.
Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, mulitply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and precent, and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply common sense understanding, to carry out instructions furnished in written, oral, or diagram form.
CERTIFICATES, LICENSES, REGISTRATIONS:
None.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee is required to sit, stand, walk, use hands and fingers to feel, talk and hear, stoop, kneel, crouch, and reach with hands and arms up to 2/3 of the time.
Employee may be required to lift up to 10 pounds occasionally.
Employee is required to have close vision, distance, color vision, depth perception, peripheral vision and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Job Types:
Full-time, Temporary Pay:
$44,770.
89 - $48,296.
42 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
Day shift Morning shift Weekly day range:
Monday to Friday No weekends Work setting:
In-person Office Ability to commute/relocate:
Pawtucket, RI 02860:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer service:
3 years (Required) Language:
English (Required) Work Location:
In person Dental insurance Health insurance Paid time off Vision insurance 3 years Day shift Morning shift Monday to Friday No weekends In-person Office Pawtucket, RI 02860:
Reliably commute or planning to relocate before starting work (Required) High school or equivalent (Required) Customer service:
3 years (Required) English (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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