Call Center Rep
2.
3 Pawtucket, RI Pawtucket, RI Full-time Full-time $19.
00 - $23.
89 an hour $19.
00 - $23.
89 an hour 8 days ago 8 days ago 8 days ago Coastal1 Credit Union is seeking to hire a Call Center Rep.
in our Pawtucket, RI location.
At Coastal1, we rely on knowledgeable professionals to interact with our valued members when they have questions or concerns.
The ideal candidate is a quick learner who will handle a variety of important supportive tasks, providing answers and assistance.
As the voice of our company, the Call Center Representative must possess excellent communication and interpersonal skill, and enthusiasm for helping members and driving satisfaction.
This is an IN OFFICE position.
Education and Experience Requirements High School Diploma or equivalent Previous customer service experience Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 120,000 members.
Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA.
We are committed to helping members achieve their financial goals.
Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing The smarter way to bank.
We are focused on simply being the best overall community financial institution in the markets we serve.
Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents.
In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Job
Responsibilities:
Provide accurate, efficient quality customer service to members and prospective members over the phone.
Be a Subject Matter Expert to resolve member issues and inquiries on accounts to include account activity, fraud disputes, debit card issues and Online Banking issues and resolution within level of authority.
Forward inquiries to appropriate department for resolution beyond area of authority, access, or knowledge.
Order checks and complete account maintenance and transaction slips accurately and in a timely manner.
Accept and process loan payments through Orbipay loan payment system.
Make recommendations and/or decision fee reversal requests and provide alternate overdraft solutions.
Educate members on account criteria, features, benefits and recommend alternate solutions to member concerns.
Recognize referral opportunities, complete VISA applications over the phone, cross sell other Coastal1 products and services such as Online Banking enrollment and achieve minimum required referral goals.
Demonstrate knowledge of Credit Union products and services, policies, and procedures.
Ensure compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy and related procedures, Member Identification Program and Office of Foreign Assets Control screening and record keeping requirements.
Perform other duties as required.
EOE/M/F/Vet/Disabled This is a Full Time (40 hours) In Office position.
Monday - Friday; 8:
00am - 5:
00pm Alternating Saturdays.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Pawtucket, RI Pawtucket, RI Full-time Full-time $19.
00 - $23.
89 an hour $19.
00 - $23.
89 an hour 8 days ago 8 days ago 8 days ago Coastal1 Credit Union is seeking to hire a Call Center Rep.
in our Pawtucket, RI location.
At Coastal1, we rely on knowledgeable professionals to interact with our valued members when they have questions or concerns.
The ideal candidate is a quick learner who will handle a variety of important supportive tasks, providing answers and assistance.
As the voice of our company, the Call Center Representative must possess excellent communication and interpersonal skill, and enthusiasm for helping members and driving satisfaction.
This is an IN OFFICE position.
Education and Experience Requirements High School Diploma or equivalent Previous customer service experience Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 120,000 members.
Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA.
We are committed to helping members achieve their financial goals.
Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing The smarter way to bank.
We are focused on simply being the best overall community financial institution in the markets we serve.
Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents.
In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Job
Responsibilities:
Provide accurate, efficient quality customer service to members and prospective members over the phone.
Be a Subject Matter Expert to resolve member issues and inquiries on accounts to include account activity, fraud disputes, debit card issues and Online Banking issues and resolution within level of authority.
Forward inquiries to appropriate department for resolution beyond area of authority, access, or knowledge.
Order checks and complete account maintenance and transaction slips accurately and in a timely manner.
Accept and process loan payments through Orbipay loan payment system.
Make recommendations and/or decision fee reversal requests and provide alternate overdraft solutions.
Educate members on account criteria, features, benefits and recommend alternate solutions to member concerns.
Recognize referral opportunities, complete VISA applications over the phone, cross sell other Coastal1 products and services such as Online Banking enrollment and achieve minimum required referral goals.
Demonstrate knowledge of Credit Union products and services, policies, and procedures.
Ensure compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy and related procedures, Member Identification Program and Office of Foreign Assets Control screening and record keeping requirements.
Perform other duties as required.
EOE/M/F/Vet/Disabled This is a Full Time (40 hours) In Office position.
Monday - Friday; 8:
00am - 5:
00pm Alternating Saturdays.
Estimated Salary: $20 to $28 per hour based on qualifications.
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