Technical Support Specialist
Overview
Celebrating over 90 years
Teknor Apex Company is a privately held, global material science company founded in 1924 and headquartered in Pawtucket, Rhode Island. We manufacture for our eight divisions in 9 locations in the U.S., and one each in Singapore, China, Belgium and Germany.
In all our businesses we pride ourselves on our commitment to technical innovation, quality products and custom service. Positions offered are both challenging and rewarding and have excellent growth opportunities.
Responsibilities
Join our IT Department as a Technical Support Specialist (PC Analyst). In this challenging, fast paced, collaborative environment you will be responsible to provide technical support to users. You will identify and resolve hardware, software and operator problems, make minor repairs or call vendors to supply the products and/or service necessary to support the user all while gaining valuable technical skills.
Installs new PCs with necessary software for the users or upgrades existing computers and/or software.
Provides ongoing support to the users i.e., troubleshooting hardware and software problems.
Interacts with vendors on the subject of computer equipment for service and repair and tracks status of equipment being serviced.
Performs additional duties and responsibilities as assigned.
Participates in rotational 24x7 helpdesk support.
Qualifications & Competencies
Bachelor's degree in Information Technology or Associate degree with additional certifications (CompTIA A
Certification, MOS)
Position requires between 2-3 years of PC experience (ie., Helpdesk, Technical Support)
Ability to lift, carry, move computer equipment (ie monitors, printers, CPU's etc) on a daily basis, at times requires walking, reaching, bending and crawling into tight spaces.
Experience with the following helpful (Window 7, Office 2010, Lotus Notes, Websense, Kapersky etc)
Our best performers possess the following core competencies:
Stress Management Problem Solving Teamwork Work Ethics and Values Client Focus Interactive Communication Continuous Learning Attention to Detail IT Support and Troubleshooting Analytical Thinking
Teknor Apex has a long-standing history of caring for its employees. We are committed to the philosophy of providing employees with a comprehensive and competitive benefits package.
Medical w/prescription drug coverage
Dental and Vision
Life Insurance
401k w/company match
Paid Holidays and Vacation
Flexible Spending Account (FSA)
Tuition Reimbursement
Employee Assistance Program (EAP)
Employee Wellness Program
Service Recognition
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Celebrating over 90 years
Teknor Apex Company is a privately held, global material science company founded in 1924 and headquartered in Pawtucket, Rhode Island. We manufacture for our eight divisions in 9 locations in the U.S., and one each in Singapore, China, Belgium and Germany.
In all our businesses we pride ourselves on our commitment to technical innovation, quality products and custom service. Positions offered are both challenging and rewarding and have excellent growth opportunities.
Responsibilities
Join our IT Department as a Technical Support Specialist (PC Analyst). In this challenging, fast paced, collaborative environment you will be responsible to provide technical support to users. You will identify and resolve hardware, software and operator problems, make minor repairs or call vendors to supply the products and/or service necessary to support the user all while gaining valuable technical skills.
Installs new PCs with necessary software for the users or upgrades existing computers and/or software.
Provides ongoing support to the users i.e., troubleshooting hardware and software problems.
Interacts with vendors on the subject of computer equipment for service and repair and tracks status of equipment being serviced.
Performs additional duties and responsibilities as assigned.
Participates in rotational 24x7 helpdesk support.
Qualifications & Competencies
Bachelor's degree in Information Technology or Associate degree with additional certifications (CompTIA A
Certification, MOS)
Position requires between 2-3 years of PC experience (ie., Helpdesk, Technical Support)
Ability to lift, carry, move computer equipment (ie monitors, printers, CPU's etc) on a daily basis, at times requires walking, reaching, bending and crawling into tight spaces.
Experience with the following helpful (Window 7, Office 2010, Lotus Notes, Websense, Kapersky etc)
Our best performers possess the following core competencies:
Stress Management Problem Solving Teamwork Work Ethics and Values Client Focus Interactive Communication Continuous Learning Attention to Detail IT Support and Troubleshooting Analytical Thinking
Teknor Apex has a long-standing history of caring for its employees. We are committed to the philosophy of providing employees with a comprehensive and competitive benefits package.
Medical w/prescription drug coverage
Dental and Vision
Life Insurance
401k w/company match
Paid Holidays and Vacation
Flexible Spending Account (FSA)
Tuition Reimbursement
Employee Assistance Program (EAP)
Employee Wellness Program
Service Recognition
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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